Chatwoot
AI-powered, open-source customer support platform. Self-host or cloud.
Chatwoot is an open-source, AI-powered customer support platform that lets businesses manage customer conversations across live chat, email, WhatsApp, Instagram, Facebook, and other channels from a single dashboard. It includes a built-in AI assistant called Captain that helps agents respond faster, suggests answers, and provides automated translations. The platform can be self-hosted for full data ownership or used via a managed cloud offering, and is positioned as an alternative to Intercom, Zendesk, and Freshdesk.
Chatwoot aggregates all customer conversations from multiple channels into one dashboard, with an AI agent (Captain) that automates responses, suggests replies, and translates messages for agents.
businesses and customer support teams of all sizes
Background.
- Status
- launched
- Business model
- freemium
- Company
- Chatwoot
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