Cloud Humans
The only customer service AI that scales and pays for itself
Cloud Humans is a Brazilian AI-powered customer service platform combining ClaudIA, an AI agent that autonomously resolves up to 85–90% of support tickets, with CloudChat, an omnichannel platform supporting WhatsApp, Instagram, chat, and email. It targets companies looking to reduce human support volume and costs while maintaining high response accuracy. The platform is designed for real-time conversations rather than traditional ticket-and-SLA helpdesk workflows.
An AI agent (ClaudIA) automatically resolves the majority of inbound support conversations across WhatsApp, Instagram, chat, and email, escalating the rest to human agents via the CloudChat omnichannel platform.
Digital-first businesses and e-commerce companies seeking to scale customer support with AI
Background.
- Status
- launched
- Business model
- subscription
- Company
- Cloud Humans
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