Cohere
Scale support without scaling headcount
Cohere is an AI-powered customer support automation platform that helps CX teams automatically resolve up to 60% of support tickets. It uses large language models to extract knowledge from help centers and past conversations, providing personalized answers and step-by-step resolutions across chat, email, and SMS. The platform integrates with existing service desks and aims to drive measurable ROI quickly.
Cohere trains a custom AI bot on your help center and past resolved tickets using large language models, then automatically responds to customer inquiries across multiple channels with personalized, accurate answers.
Customer experience (CX) teams at fast-growing companies
Background.
- Status
- launched
- Business model
- unknown
- Company
- Cardina
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