Cohere
cohere.ioScale support without scaling headcount
AI Toolscustomer-supportai-automationcobrowsingticket-deflectioncxchatbotlarge-language-models
About
Cohere is an AI-powered customer support automation platform that helps CX teams automatically resolve up to 60% of support tickets. It uses large language models to extract knowledge from help centers and past conversations, providing personalized answers and step-by-step resolutions across chat, email, and SMS. The platform integrates with existing service desks and aims to drive measurable ROI quickly.
Problem
Support teams struggle to scale efficiently without increasing headcount, often relying on automation tools that give inaccurate or irrelevant answers.
For
Customer experience (CX) teams at fast-growing companies
How it works
Cohere trains a custom AI bot on your help center and past resolved tickets using large language models, then automatically responds to customer inquiries across multiple channels with personalized, accurate answers.
Business model
unknown
Status
launched
Company
Cardina