FeedMetrics
feedmetrics.aiKnow what's breaking. Fix what matters.
AI Toolsfeedback-managementcomplaint-managementsentiment-analysiscustomer-experienceemployee-experienceworkflow-automationsurveys
About
FeedMetrics is an AI-powered feedback and complaint management platform that collects customer and employee feedback across multiple touchpoints, automatically detects sentiment and risk signals, and triggers resolution workflows. It centralizes surveys, ongoing feedback campaigns, and complaint management into a single system. Teams can prioritize critical issues, route ownership, and close the loop to reduce churn and attrition.
Problem
Teams struggle to identify and act on critical feedback signals before they escalate into churn, attrition, or complaints.
For
CX and HR teams responsible for customer and employee experience
How it works
FeedMetrics collects feedback via surveys, campaigns, and a complaint hub, then uses AI to detect sentiment and recurring themes, prioritize issues, and automatically route resolution workflows to the right owners.
Business model
unknown
Status
launched
Company
FeedMetrics