Solidroad
AI Optimization for Human and AI Agents
Solidroad is an automated quality management platform that reviews 100% of customer interactions across phone, chat, video, and email, then generates AI-powered coaching and training for both human and AI agents. It unifies QA and training into a single optimization layer to improve consistency, speed, and customer satisfaction. The platform is enterprise-ready with SOC 2 and ISO 27001 certifications and integrates with existing CX tech stacks.
Solidroad automatically reviews every customer interaction, scores agent performance, and generates personalized AI-simulated training sessions to coach agents based on real customer scenarios.
Customer experience teams managing human and AI support, sales, or customer success agents
Background.
- Status
- launched
- Business model
- unknown
- Company
- Solidroad
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