Understood Care
understoodcare.comPatient advocacy without the call center, covered by Medicare.
Health & Wellnessmedicarepatient-advocacycare-coordinationvirtual-healthcaresenior-careai-assistedhealth-navigation
About
Understood Care is a virtual patient advocacy service for Medicare members in the United States that matches each patient with a dedicated care advocate for life. Advocates help with claims, appeals, care coordination, prescriptions, housing, transportation, and more, supported by AI tools that surface relevant benefits and programs. The service is covered by most Medicare plans with no out-of-pocket cost for eligible patients.
Problem
Medicare patients struggle to navigate complex healthcare paperwork, claims, appeals, and benefit access without personalized, consistent support.
For
Medicare members and seniors in the United States
How it works
Each patient is matched with a single dedicated advocate who handles their case end-to-end via phone, text, and video, supported by AI tools that surface up-to-date local benefits and programs.
Business model
free
Status
launched
Company
Understood Care