Userplane
userplane.ioResolve support tickets faster with one-click screen recordings
Dev Toolsscreen-recordingcustomer-supportbug-reportingintercomsession-replayprivacysupport-tools
About
Userplane is a support tool that lets customer-facing teams request one-click screen recordings from users, complete with console logs, network activity, and session data. It integrates natively with Intercom, Zendesk, and Slack, enabling support agents to diagnose issues without lengthy back-and-forth. Sensitive data is automatically blurred and redacted before it reaches any server.
Problem
Support teams waste time trying to reproduce bugs because customers can only describe issues rather than show them.
For
Customer support teams and SaaS companies using tools like Intercom or Zendesk
How it works
Support agents send customers a one-click link that captures a screen recording along with console logs and network data, then replay it directly within their support tool.
Business model
freemium
Status
launched