Duckie
AI support agents that resolve tickets end to end
Duckie is an AI-powered customer support platform that autonomously handles customer tickets by learning from a company's knowledge base and existing documentation. It integrates with tools like Zendesk, Intercom, Slack, and Jira to respond to customers, take actions, and escalate complex issues to humans. The platform tracks performance metrics and claims to resolve up to 87% of tickets without human intervention.
Duckie connects to existing support channels and knowledge bases, then uses AI agents to search documentation, follow runbooks, and automatically respond to or escalate customer tickets.
Customer support teams at companies wanting to scale support without adding headcount
Background.
- Status
- launched
- Business model
- subscription
- Company
- Duckie
Similar projects.
Editorial take on the space this project sits in — momentum signals, adjacent moves, our call on whether the wedge is real. Get pinged when we publish a new read or when the landscape shifts.
Have a take on this space?
Tell us what you’d build differently, where you think the incumbents miss, or what we’ve gotten wrong about this project. Comments + reactions are coming soon.