Gainsight
gainsight.comTreat every customer like your best customer
Marketing & Growthcustomer-successretentionproduct-experienceai-agentssaaschurn-reductioncustomer-journey
About
Gainsight is a Customer Success and Product Experience platform that helps businesses retain and grow their customer base through AI-driven insights, automated playbooks, and personalized digital journeys. It combines human, digital, and agent-led touchpoints into a single connected system to reduce churn and drive product adoption. Over 3,500 companies use Gainsight to orchestrate the full customer lifecycle.
Problem
Businesses struggle to deliver consistent, personalized customer experiences at scale, leading to churn and missed growth opportunities.
For
Customer success teams and product teams at B2B SaaS companies
How it works
Gainsight unifies customer health signals, AI agents, and pre-built playbooks on one platform to help teams proactively engage customers, surface risks, and automate personalized outreach.
Business model
subscription
Status
launched
Company
Gainsight, Inc.