Gorgias
gorgias.comConversations that drive revenue, not just resolutions.
Ecommerce & Marketplacescustomer-supporthelpdeskai-agentecommerceshopifyomnichannelautomation
About
Gorgias is a conversational AI platform built specifically for ecommerce brands, combining an AI agent with a helpdesk to automate customer support and drive sales. It integrates natively with Shopify and connects to 300+ tools including Klaviyo, Recharge, and Yotpo, managing email, chat, SMS, and social channels in one inbox. The platform allows support teams to cancel orders, apply discounts, and upsell directly within conversations while tracking revenue attribution.
Problem
Ecommerce brands struggle to efficiently handle high volumes of customer support inquiries while also driving revenue through those same conversations.
For
Ecommerce brands and their customer support teams
How it works
An AI agent pre-trained on over 1 billion conversations automates up to 60% of support tickets, escalates to human agents when needed, and enables in-conversation actions like order management and upselling across email, chat, SMS, and social channels.
Business model
subscription
Status
launched
Company
Gorgias