Groove
groovehq.comSimple, powerful ticketing built for growing teams
Communicationcustomer-supporthelp-deskshared-inboxticketingautomationai-toolssaas
About
Groove is a customer support platform that centralizes customer conversations into a shared inbox with ticket management, automation, and AI-powered tools. It helps support teams collaborate, assign, and respond to customer messages efficiently while automating repetitive tasks like routing and tagging. The platform integrates with tools like Slack, Salesforce, and HubSpot to fit into existing workflows.
Problem
Support teams struggle to manage high volumes of customer conversations across multiple channels without losing organization or slowing down response times.
For
Customer support teams at growing companies and startups
How it works
Groove consolidates customer emails and messages into a shared inbox where teams can assign, tag, automate, and respond to tickets using built-in AI assistance and workflow rules.
Business model
freemium
Status
launched
Company
Groove