Hiver
hiverhq.comAI-powered customer service platform for complex support operations
AI Toolscustomer-supporthelpdeskai-automationshared-inboxomnichannelgmail-integrationticketing
About
Hiver is an AI-powered customer service platform designed for complex support operations, offering cross-team collaboration, automation, and omnichannel support in a single workspace. It integrates natively with Gmail to transform it into a helpdesk and unifies channels, tools, and support documentation. AI is built into every plan, handling end-to-end request resolution, triage, routing, and quality auditing.
Problem
Support teams struggle to manage complex, multi-channel customer requests efficiently across teams without fragmented tools.
For
Customer service and support teams managing complex, high-stakes support operations
How it works
Hiver unifies all support channels and tools in one AI-driven workspace, where AI learns from past conversations and docs to triage, route, and resolve requests end-to-end.
Business model
freemium
Status
launched
Company
Hiver