Hiver
AI-powered customer service platform for complex support operations
Hiver is an AI-powered customer service platform designed for complex support operations, offering cross-team collaboration, automation, and omnichannel support in a single workspace. It integrates natively with Gmail to transform it into a helpdesk and unifies channels, tools, and support documentation. AI is built into every plan, handling end-to-end request resolution, triage, routing, and quality auditing.
Hiver unifies all support channels and tools in one AI-driven workspace, where AI learns from past conversations and docs to triage, route, and resolve requests end-to-end.
Customer service and support teams managing complex, high-stakes support operations
Background.
- Status
- launched
- Business model
- freemium
- Company
- Hiver
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