Modern
getmodern.aiAutomate IT service requests with secure AI agents and policy-based workflows
Ops & Infraitsmenterprise-itai-agentsworkflow-automationservice-deskslack-integrationaccess-management
About
Modern is an AI-native IT service management (ITSM) platform that automates employee service requests—including access, onboarding, offboarding, and procurement—using AI agents operating within Slack and Teams. It replaces legacy ticketing tools like ServiceNow by resolving requests automatically with policy checks, approvals, and audit-ready execution logs. The platform integrates with identity, HRIS, ERP, and SaaS systems and is SOC 2 Type 2 certified.
Problem
Legacy ITSM tools like ServiceNow manage and assign tickets but don't actually resolve service requests automatically, creating costly overhead.
For
Enterprise IT teams and businesses replacing legacy ITSM tools
How it works
AI agents embedded in Slack or Teams interpret service requests, apply policy checks, route approvals, and execute resolutions automatically across integrated enterprise systems.
Business model
unknown
Status
launched
Company
Modern