Modern
Automate IT service requests with secure AI agents and policy-based workflows
Modern is an AI-native IT service management (ITSM) platform that automates employee service requests—including access, onboarding, offboarding, and procurement—using AI agents operating within Slack and Teams. It replaces legacy ticketing tools like ServiceNow by resolving requests automatically with policy checks, approvals, and audit-ready execution logs. The platform integrates with identity, HRIS, ERP, and SaaS systems and is SOC 2 Type 2 certified.
AI agents embedded in Slack or Teams interpret service requests, apply policy checks, route approvals, and execute resolutions automatically across integrated enterprise systems.
Enterprise IT teams and businesses replacing legacy ITSM tools
Background.
- Status
- launched
- Business model
- unknown
- Company
- Modern
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