Unthread
unthread.ioThe AI helpdesk that does the work for you.
AI Toolshelpdeskcustomer-supportslackai-automationticketingworkflow-automationteams
About
Unthread is an AI-powered helpdesk platform that enables support teams to manage and resolve tickets directly from Slack and Microsoft Teams. It offers end-to-end workflow automations, omnichannel intake, and self-learning documentation to streamline customer support operations. The platform includes integrations, analytics, CSAT surveys, and an API for building custom automations.
Problem
Support teams waste time manually triaging and resolving tickets across multiple channels without automated workflows.
For
Support teams at startups and enterprise companies using Slack or Microsoft Teams
How it works
Unthread integrates natively with Slack and Teams to capture support requests, then uses AI-driven automations and self-learning docs to route, respond to, and resolve tickets end-to-end.
Business model
subscription
Status
launched