Dialpad
dialpad.comFirst in AI. Best in Agentic.
Communicationcontact-centeragentic-aicustomer-serviceomnichannelvoice-aienterpriseautomation
About
Dialpad is an AI-native, agentic omnichannel contact center and business communications platform. It enables enterprises to automate customer interactions across voice, chat, SMS, and email using AI agents that can handle end-to-end resolutions without human intervention. The platform integrates with tools like Salesforce, Zendesk, and Microsoft Teams, and is HIPAA compliant and SOC 2 certified.
Problem
High-volume, repetitive customer service interactions consume human agent capacity and create slow, frustrating customer experiences.
For
Enterprise customer service and contact center teams
How it works
Dialpad deploys AI agents that autonomously handle customer conversations across voice and digital channels, integrating with existing CRMs and systems of record to resolve tickets end-to-end and hand off complex cases to humans with full context.
Business model
subscription
Status
launched
Company
Dialpad, Inc.