Richpanel
richpanel.comHire an AI support team that handles half your tickets
AI Toolscustomer-supporthelpdeskai-agentsecommerceticket-automationmulti-brandcx-automation
About
Richpanel is an AI-first customer support platform that autonomously resolves customer tickets including refunds, order tracking, subscription changes, and cancellations across all channels. It combines a full helpdesk with an AI support team trained on a brand's own policies, order history, and data. The platform targets e-commerce teams managing high ticket volumes and guarantees 50% autonomous resolution within 30 days or a full refund.
Problem
Growing e-commerce brands can't scale their support teams fast enough to handle increasing ticket volumes without rising costs and declining customer satisfaction.
For
E-commerce customer support teams managing high ticket volumes across multiple brands
How it works
Richpanel trains an AI on the brand's policies, order history, and past tickets, then autonomously resolves customer inquiries end-to-end while escalating edge cases to human agents.
Business model
subscription
Status
launched
Company
Richpanel Inc.
Launched
2020